RETURNS & REFUNDS

Please return the following: 

1. Medical Alert console / speakerphone unit 

2. All Medical Alert Buttons, along with lanyards, belt clips etc

3. All power cords, phone cords, DSL filter, phone line splitter ("T-Adapter") – if applicable

4. Lockbox, (if applicable)

5. All in the original box (we asked you to keep this box. If you don't have it, please have the medical alert system packaged so that it does not get damaged in shipping.). NOTE - the original box is not designed for shipping. We recommend USPS Priority Mail boxes for returns - it fits perfectly and is economical. These boxes are free at any US Post Office, and they charge a flat rate which is generally the cheapest way to go.

Please contact Personal Living Alert at 754-220-9290 for more information on returning an item or your full medical alert system. Thank you. 

Personal Living Alert’s Return and Refund Policy

Here is an easy to understand overview of the most common return scenarios we see - please contact us if you have any questions! 

Refund eligibility WITHIN 14-day trial period: 

• Full refund of pre-paid monitoring subscription less any shipping costs that Personal Living Alert has incurred.

• Deductions may apply for: any missing or damaged items, return ship label if requested and paid for by PLA. $50 programming/restocking fee if system returned and never connected and tested by the customer.

Refund eligibility AFTER 14-day trial period: 

• Pro-rated amount of any pre-paid, unused monitoring subscription fees based on the date unit was shipped to customer.

• Deductions may apply for: any missing or damaged items, return ship label if requested and paid for by PLA. $50 programming/restocking fee if system returned and never connected and tested by the customer.

Refund eligibility if customer cancels before unit has shipped: 

• Full refund of pre-paid monitoring subscription fees and customer paid shipping.

Refund eligibility if customer refuses package at time of delivery: 

• Refund full monitoring subscription amount less any shipping costs that Personal Living Alert has incurred, charges for any missing or damaged items, and $50 programming/restocking fee.

Refund eligibility if unit is returned damaged due to customer’s negligence or alteration: 

• No refund is given regardless of pre-paid, unused monitoring subscription fees left on contract.

• $395 damaged equipment fee will be charged.

How We Make Your Refund Payments: 

• Any refund due back to our customers will be issued within 30 business days of receipt of, and testing of equipment returned.

• Refund will be posted to the credit card or other form of payment on file with us. If no valid form of payment is on file, we will issue a check.

• Any payments due to Personal Living Alert will be charged to the form of payment on file with us.

• If no valid form of payment is on file with us, we'll send a paper check.

• $5.00 administrative fee applies if we have to send a check for final payment, or if you require an invoice for your regular recurring subscription fee.